Job Description

Pierce Flooring and Design Center is seeking a friendly and organized Administrative Assistant to join our team. As the first point of contact for our customers, both in person and over the phone, you will play a key role in creating a welcoming environment and ensuring smooth daily operations. This role is primarily customer-facing, with a focus on working with the sales team to deliver the best possible results to our customers. This position is ideal for someone who enjoys interacting with people, is detail-oriented, and thrives in a team-oriented setting. Join a company dedicated to providing exceptional service and quality flooring solutions to our community.

Responsibilities

• Greet and assist showroom visitors with warmth and professionalism, ensuring a positive first impression
• Promptly connect customers with the appropriate salesperson or department
• Coordinate communication between customers, sales staff, project managers, installers, and vendors
• Support sales staff with administrative tasks, including preparing office paperwork and reports
• Process payments, manage the cash drawer, and assist with bank deposits
• Maintain an organized and professional front office and reception area, including light housekeeping tasks in the showroom
• Assist with company events, promotions, and customer appreciation activities
• Initiate vendor-related claim paperwork when supplier involvement is needed
• Provide after-sale support by processing returns and credits, and ensuring unused materials from customer projects are handled appropriately
• Review invoices before scheduling to confirm payment deposits, profit margins, and completion of required paperwork
• Update invoices after estimates are converted to confirmed sales
• Monitor active customer orders and notify salespeople and management about orders needing follow-up
• Track product samples borrowed by customers or sales staff as needed
• Assist the warehouse with miscellaneous questions or needs
• Check mail daily and apply received payments
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent (GED)
• Strong verbal communication skills and a friendly, professional demeanor
• Ability to solve problems proactively and work effectively under pressure
• Basic computer skills, including familiarity with MS Office
• Strong attention to detail, organizational, and multitasking abilities
• Ability to learn and use job-related systems, tools, and product information
• Team-oriented with a flexible, “can do” attitude
• Reliable and able to complete tasks accurately and on time
• Ability to sit for extended periods and perform repetitive arm movements
• Ability to read, comprehend, and communicate clearly in English

Working Conditions

• Standard weekday business hours begin at 8:00 a.m.
• Occasional special weekend events may be required two to three times per year
• Job is primarily sedentary with minimal physical demands

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